FAQs
How do I track my order?
You can see the updated status of your order in real time. To do this, go to the "My Orders" section in your account.
What are your delivery options?
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Pick-up in store - FREE
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Home delivery - 50,000 VND / FREE (Orders over 1,500,000 VND)
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Same Day London - 200,000 VND
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Precise day London - 100,000 VND
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Drop point - 25,000 VND/ FREE (Orders over1,500,000 VND)
When processing your purchase we will show you the shipping methods available for this order and we will indicate the shipping costs.
How do I return an item?
You have up to 30 days from reception of your order to exchange your item for another size or request a refund.
It’s very simple! Items belonging to the women's or men's collection may be returned to stores in Hanoi that sell these collections.
How can I pay for my purchases?
You can choose between various payment methods:
DEBIT OR CREDIT CARD
Visa, MasterCard, American Express, Discover or Diners. Payments with debit cards will be charged in real time.
PAYPAL
To pay via PayPal, select this payment method and click on 'Confirm payment'. You will then be redirected to the PayPal website to proceed with the payment.
PAYPAL EXPRESS PAYMENT
Save time on your future purchases by linking your PayPal account to your MUEDI account. This way, you will not have to re-enter your PayPal account details.
To link the two accounts, select PayPal as the payment method and select ‘Remember PayPal details for future purchases’. You will then be redirected to the payment gateway where you will be able to complete the linking procedure.
If you wish to unlink them, go to settings in your PayPal account and make the change in the ‘Payments with prior approval’ section, under ‘Payments’.
Can I cancel or change my order?
At the moment, it is not possible to cancel or change your order because we prepare your order once you confirm it on the website.
If you change your mind, you can return your garments once you have received your order. For more information, consult the Returns section.